Refund & Return Policy
Overview
Thank you for shopping with John Drimmie.
At this time, we only ship orders within Canada.
If you are not completely satisfied with your purchase, we’re here to help.
Our return policy lasts 30 days from the date your order is delivered. If more than 30 days have passed, unfortunately we cannot offer a refund or exchange.
Eligibility for Returns
To be eligible for a return, your item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include proof of purchase or your order confirmation.
Products that have been opened, used, damaged after delivery, or are not in their original condition may not qualify for a refund.
Non-Returnable Items
For hygiene and safety reasons, certain grooming and personal care products may not be eligible for return once opened or used.
Gift cards (if offered in the future) are also non-refundable.
Refunds
Once your return has been received and inspected, you will receive an email confirming whether your refund has been approved.
If approved, your refund will be processed back to your original payment method. Please allow several business days for your financial institution to process the refund.
Late or Missing Refunds
If you have not received your refund:
- Check your bank account.
- Contact your credit card provider, as processing times can vary.
- Contact your bank.
If you have completed these steps and still have not received your refund, please contact us.
Exchanges
We only replace items if they arrive damaged or defective.
If you need an exchange for the same product, please contact us before returning your item.
Return Shipping
Customers are responsible for the cost of return shipping unless the item arrived damaged, defective, or incorrect.
We recommend using a tracked shipping service when returning products, as we cannot guarantee receipt of returned items.
Original shipping charges are non-refundable.
Contact Us
If you have any questions about refunds, returns, or exchanges, please contact us:
Email: hello@johndrimmie.com
